Before purchasing any item we recommend you read our warranty guidelines

Parts Warranty

Should your product should fail within the warranty period, we recommend you hire a certified professional to diagnose the failure. The professional can then replace the failed item under the warranty provided if it falls under the condition of the manufacturer's warranty. Please read the manufacturer's warranty information before installation. You are responsible for labor charges associated with warranty of items purchased.

You can also contact us for warranty parts. Warranty claims on items purchased less than 60 days from original purchase date will be free of shipping and handling charges. BTU Direct will charge the warranty part to you up front and credit the amount back to you when the defective part is received at our warehouse. The defective part must be received at our warehouse within 30 days of receipt of the replacement part to be eligible for warranty credit. If not received, it will be treated as a part purchase. BTU Direct may request a copy of a receipt from a certified contractor to receive warranty.

*All parts warranties are made by the manufacturer. All labor warranty can be negotiated with your installing contractor before installation.

*We recommend negotiating a year or more of labor warranty with your certified installer.

Labor Warranty

The manufacturer of the equipment you have selected does not provide labor coverage unless otherwise stated. You are responsible for labor costs associated with warranty of items purchased.

*As stated in parts warranty, we recommend negotiating a year or more of labor warranty with your certified installer.

Disclaimer

*BTU Direct LLC will not warranty labor, shipping damage and misapplication of equipment. Please read our policies statement for all other issues.